Return-Policy
We do exchange the dress as long as you let us know 48 hours after receiving the dress.
there are no refunds.
Please note on free shipping the cost will be deducted from store credit.
Custom order dresses that not available to ship and once ordered made for that customer are not cancelable.
All international orders are final.
Bridal or Bridesmaid collections are not included.
Bridesmaid orders are considered special order and once ordered are not cancelable.
Once discount code are used for purchasing in considers final sale.
Please note if any discount code was used at purchase time they are final sale.
All Mori Lee bridesmaids dresses try on are subject a fee of $35 Per person, Which you get as store credit at time of purchase.
Sizing
Sizes vary based on designer. Some dress may run larger or smaller than the sizes you are used to wearing. Always go over the size chart for each designer before you buy a dress. We recommend that you order a bigger size dress so that it can be taken in by a professional tailor. If you have any questions about sizes please contact us
Sale Items
All dresses on sale are finale and not returnable or refundable.
Images
We can not guaranty image accuracy of the merchandise because it varies screen resolution and dy lot.
Terms of Return
You have 48 hours from delivery day to contact us about returns. Upon being approved for return you will receive an authorization number that must be printed and send with the returned merchandise. We must receive the returns within three days of your approval or your returned item will not be accepted. It is the returnee’s responsibility to cover shipping costs. There will be a $150 dollars restocking fee that will be subtracted for the store credit that you will receive for your return. All items must not be damaged, tags not removed, not worn and have the garment bag with it. If the item does not meet these requirements then you will not be refunded the store credit.
Discount codes
Please note , if you use any discount code on any item , the item consider as sell item and they are final.
Bridal or Bridesmaid collections are not included.
International orders: Any taxes, fees or any other extra costs that occur upon return will be the customer’s responsibility
Store Credit
Store credit for dressmeupny.com does not expire. When we receive your return we will send you an email with your store credit balance. When you wish to use your store credit you must have this email available and contact us about what dress you wish to purchase and we will personally place the order. NY leftover store credit can be used on future purchases (we will send you an email with your remaining store credit, store credit can never be exchanged for cash)
After you return an item
Once we receive your return, it can take 2-3 business days for processing and inspection before your store credit can be issued. When your store credit is ready for use we’ll send you a confirmation email with your total available balance. All on sale items are final sale.
Imported specials order